Basic principles of returns and exchanges.

 Commitment to 30 days of unconditional returns!

 Return situation

 Quality problems, wrong hair omission less hair, brand specifications wrong, the goods are not the right version, the

Deteriorated goods, customer irresistible factors, expired goods

Receive an order before the goods broken, etc.

Warm Tips

The following categories/varieties are not included in the return of goods:

① Non-quality goods.

② special commodities: easy to make drugs, explosive and other control goods, as well as molecules very active high-risk but also non-controlled goods.

③Partial non-dangerous non-controlled goods, non-conventional goods (including custom-made or non-conventional goods with a shelf life of 6 months), returns need to calculate the cost of environmental recycling.

④ Goods that are expired or received for more than one month.

⑤ Merchandise with a minimum limited purchase quantity each time.

⑥Low-value-added, ultra-low-priced products on the Internet promotion platform designated by the customer.

⑦Products purchased on behalf of customers and not within the company's business scope.

(8) Customized products with a shelf life of 6 months or less. Regular products due to improper storage or use of overdue products.

We do not accept the return of the following products once they are sold:

①Special order for your behalf (one in, one out, imported goods)

②The outer packaging has been seriously contaminated, damaged goods and has been opened goods

③The quality of the goods caused by your improper storage or return transportation

④Heat-resistant goods, perishable goods, expired goods, fragile goods, precious metals and their compounds

Except for the quality defects of the goods sold by our company, the shipping cost of returning the goods and the return shipping cost of exchanging the goods will be borne by the purchaser.

In the event of special circumstances, we will handle at our discretion, and we reserve the right of final interpretation.

Return and exchange instructions

Valued customers

①Please confirm carefully with us before you buy, and accept the goods when you receive them, in order to cause traffic jams on the transaction.

②If you receive the goods found to have quality defects, close to the expiration date and other problems, please contact us at the first time (within 7 days after the sale of goods for customers in the Pearl River Delta, and within 5 days after receipt of goods for customers outside the Pearl River Delta). After confirmation by our company, the goods will be returned to our company, at the same time, please keep the original packaging of the goods do not damage, the company will be for you to exchange the goods or return procedures

③If you need our company to exchange or return the goods due to your reasons outside the above time period, our company will incur the corresponding loss of goods, documents and other costs. For this reason, we generally take back the goods at a discount of 70-80% of the amount of the returned goods.

④If the customer ordered the wrong goods for their own reasons or experimental program changes, resulting in the need to exchange or return the goods. And the order within a month, the amount of drugs less than 500 yuan, charged 100 yuan handling fee; the amount of drugs greater than 1000 yuan, charged 20% handling fee

 ⑤No refunds or exchanges will be made for goods whose packaging is stained and cannot be used in circulation, or for goods whose lids have been opened and used.

Refund inquiry and time

Within 5-6 working days after you return the goods and we receive your returned goods

We will send the balance of the returned goods discount (due to your reasons for the return) directly to your bank account.

We will remit the balance of the returned merchandise discount (due to your return) directly to your bank account. When you have to return/exchange the goods, please contact us first!

Scientific grain and grass officer unified hotline: 400-6226-992